At Toronto Couture Co, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been designed to ensure a clear and fair process under certain conditions.
We offer a full return guarantee on all new products. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order. The item must be unused, in its original condition, and returned with all original packaging and labels.
Customers are responsible for the shipping costs of returning items. Toronto Couture Co does not reimburse return shipping costs and is not liable for any costs incurred during the return process.
Once an order has been placed, it cannot be cancelled or refunded before delivery. This policy ensures accurate order processing and reliable logistics handling.
Returns must be reported within 14 days after receiving the item. Requests submitted after this period will not be accepted.
If a product arrives with a manufacturing defect, it may be returned for a refund or replacement.
To start a return, please contact us at:
torontocoutureco@outlook.com
Once your request has been approved, you will receive instructions on how to complete the return.
All returns must include a completed return form. Returns without this form cannot be processed.